Communication Skills

Overview

Business communication skills, including the communication process, writing for business, giving briefings and making presentations, effective meetings for managers, influencing others and an in-depth focus on negotiation skills.

Target Audience

Practising or aspiring first line managers who wish to develop leadership and management skills.

Course Outline

Section 1: Understanding the elements in communication

Introduction
The basics of good communication
Communication theory and skills
The need for communication in the organization
The communication process
The objectives of communication
Barriers to communication
Overcoming the barriers
Nonverbal communication

Section 2: Communicating Effectively

Methods of communication
The difficulty of language
Active listening
Nonverbal communication revisited
Body language
Feedback

Section 3: Conducting Effective Interviews

Assessing communication skills
Self – assessment of communication skills

Section 4: Prepare Effective Messages

Introduction
Written communication
Making yourself understood
Email etiquette
Preparing your communication
Getting started
Getting your thoughts organized

Section 5: Communicating effectively in written messages

Problem with grammar
The business letter
The memo
Some last thoughts about the text
The formal report
Using statistic and visual materials

Section 6: Conducting Effective Team Briefings

Briefing the team
Benefits and features of team briefing
Team briefing feedback
Delivering the brief

Section 7: Preparing Effective Briefings

Presenting Information in a briefing
Brainstorming
The Spider diagram
Traits of a good presenter
Notes
Visual Aids
Checking the team’s understanding

Section 8: Delivering Effective Presentations

Presentation skills
Presenting your material
Building your confidence
Your notes
Visual Aids
Dealing with questions
An action plan
Graphical representation of data
Types of data
Types of charts

Section 9: Planning Productive Meetings

Meetings
Planning for meetings
When to hold the meeting
The agenda
The people to invite
The location
Who will take the chair?
Preparing to attend many more meetings

Section 10- Effective Charge of meetings

The skills of chairing a meeting
Keeping records of meetings
Self-test for chairing skills
Difficult people
Getting the best out of the group
How to chair a meeting in more details

Section 11: Using Social Skills and Networking to get results

Networking
Successful Networking
Social Skills
Developing Social Skills
Empathy

Section 12: Dealing with people and being assertive

Dealing with conflict
Assertiveness
How to be assertive
Conflict strategies: what are you like?
How you act in conflict
Using negotiation in conflict
Dealing with someone unwilling to negotiate
Addressing power imbalances
Managing impasse
Resolving conflict – guidelines

Section 13: Negotiating to get successful outcomes

Styles of negotiation
Attitude
Game theory
Personal qualities for negotiation
Difficulties types
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Communication Skills