Certified Business Administrator
Certified Business Administrator
Course Duration: 25 hours
Course Overview:
This is a certified course for candidates who want to build a career as an Administrator. Candidates will learn a variety of administrative Skills, and will understand the Administrative Role. Candidates will be given KHDA Certificate after completing the course.
Course Contents
Module 1: Introduction
Module 2: Getting Organized
- Dealing with email
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the most of Voice mail
- Using a To- Do Book
- Project Management Techniques
Module 3: Managing Time
- Managing your time
- Keeping others on Tract
- Maintaining Schedules
Module 4: Getting it All Done on Time
- Prioritizing
- The Secret to Staying on Tract
- Goal Setting
Module 5: Managing Time
- Managing your time
- Keeping others on Tract
- Maintaining Schedules
Module 6: Special Task
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module 7: Verbal Communication Skills
- Listening and Hearing; They Aren’t the Same
- Asking Questions
- Communicating with Power
Module 8: Non-Verbal Communications
- Body Language
- The Signals You Send to Others
- It’s Not What You say, it’s how you say it
Module 9: Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
- Working with your Manager
- Influencing Skills
- What to do in Sticky Situations
- Ergonomics
- Stress Management
- Dealing with a Heavy Workloads
- What is Business Ethics
- Benefits of Managing Ethics
- Case Study
- Identifying Types of Responsibilities
- Case Study
- Handling Conflicting Social and Business Responsibilities
- Case Study
- Ethical Management
- Identifying the Characteristics
- Ensuring Ethical Behavior
- Organization Basics
- Addressing the Needs
- Ethical Principles
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
- Etiquette defined
- The Importance of Business Etiquette
- Creating an effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
- The three step process
- The four levels of Conversation
- Case study
- Addressing your Message
- Grammar and Acronyms
- Developing an Appropriate greeting
- Dealing with Voicemail
- Cell Phones Do’s and Don’ts
- Thank you notes
- Formal Letters
- Informal Letters
- The meaning of Colors
- Interpreting Common Dress Codes
- Deciding what to Wear
- General Rules
- Important Points
- Preparation Tips
- Module 24: Wrapping Up