Certified Business Administrator

Certified Business Administrator

Course Duration: 25 hours
Course Overview:

This is a certified course for candidates who want to build a career as an Administrator. Candidates will learn a variety of administrative Skills, and will understand the Administrative Role. Candidates will be given KHDA Certificate after completing the course.

Course Contents
Module 1: Introduction
Module 2: Getting Organized
  • Dealing with email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the most of Voice mail
  • Using a To- Do Book
  • Project Management Techniques

Module 3: Managing Time
  • Managing your time
  • Keeping others on Tract
  • Maintaining Schedules

Module 4: Getting it All Done on Time
  • Prioritizing
  • The Secret to Staying on Tract
  • Goal Setting

Module 5: Managing Time
  • Managing your time
  • Keeping others on Tract
  • Maintaining Schedules

Module 6: Special Task
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module 7: Verbal Communication Skills
  • Listening and Hearing; They Aren’t the Same
  • Asking Questions
  • Communicating with Power

Module 8: Non-Verbal Communications
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You say, it’s how you say it

Module 9: Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module 10: The Team of Two
  • Working with your Manager
  • Influencing Skills
  • What to do in Sticky Situations

Module 11: Taking care of yourself
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workloads

Module 12: What is Ethics
  • What is Business Ethics
  • Benefits of Managing Ethics
  • Case Study

Module 13: Business & Social Responsibilities
  • Identifying Types of Responsibilities
  • Case Study
  • Handling Conflicting Social and Business Responsibilities
  • Case Study

Module 14: Managerial Ethics
  • Ethical Management
  • Identifying the Characteristics
  • Ensuring Ethical Behavior

Module 15: Ethics in Business
  • Organization Basics
  • Addressing the Needs
  • Ethical Principles
  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module 16: Understanding Etiquette
  • Etiquette defined
  • The Importance of Business Etiquette

Module 17: Networking for Success
  • Creating an effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names

Module 18: The Meet and Greet
  • The three step process
  • The four levels of Conversation
  • Case study

Module 19: Business Email Etiquette
  • Addressing your Message
  • Grammar and Acronyms

Module 20: Phone Etiquette
  • Developing an Appropriate greeting
  • Dealing with Voicemail
  • Cell Phones Do’s and Don’ts
Module 21: The Written Letter
  • Thank you notes
  • Formal Letters
  • Informal Letters

Module 22: Dressing for Success
  • The meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding what to Wear

Module 23: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips
  • Module 24: Wrapping Up