Certified Business Administrator

Course Duration: 25 hours

Course Overview:

This is a certified course for candidates who want to build a career as an Administrator. Candidates will learn a variety of administrative Skills, and will understand the Administrative Role. Candidates will be given KHDA Certificate after completing the course.

Course Contents

Module 1: Introduction

Module 2: Getting Organized

Dealing with email
Managing Electronic Files
Keeping Track of the Paper Trail
Making the most of Voice mail
Using a To- Do Book
Project Management Techniques

Module 3: Managing Time

Managing your time
Keeping others on Tract
Maintaining Schedules

Module 4: Getting it All Done on Time

Prioritizing
The Secret to Staying on Tract
Goal Setting

Module 5: Managing Time

Managing your time
Keeping others on Tract
Maintaining Schedules

Module 6: Special Task

Planning Small Meetings
Planning Large Meetings
Organizing Travel

Module 7: Verbal Communication Skills

Listening and Hearing; They Aren’t the Same
Asking Questions
Communicating with Power

Module 8: Non-Verbal Communications

Body Language
The Signals You Send to Others
It’s Not What You say, it’s how you say it

Module 9: Empowering Yourself

Being Assertive
Resolving Conflict
Building Consensus
Making Decisions

Module 10: The Team of Two

Working with your Manager
Influencing Skills
What to do in Sticky Situations

Module 11: Taking care of yourself

Ergonomics
Stress Management
Dealing with a Heavy Workloads

Module 12: What is Ethics

What is Business Ethics
Benefits of Managing Ethics
Case Study

Module 13: Business & Social Responsibilities

Identifying Types of Responsibilities
Case Study
Handling Conflicting Social and Business Responsibilities
Case Study

Module 14: Managerial Ethics

Ethical Management
Identifying the Characteristics
Ensuring Ethical Behavior

Module 15: Ethics in Business

Organization Basics
Addressing the Needs
Ethical Principles
Ethical Safeguards
Developing a Code of Ethics
Performing an Internal Ethics Audit
Upholding the Ethics Program

Module 16: Understanding Etiquette

Etiquette defined
The Importance of Business Etiquette

Module 17: Networking for Success

Creating an effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names

Module 18: The Meet and Greet

The three step process
The four levels of Conversation
Case study

Module 19: Business Email Etiquette

Addressing your Message
Grammar and Acronyms

Module 20: Phone Etiquette

Developing an Appropriate greeting
Dealing with Voicemail
Cell Phones Do’s and Don’ts

Module 21: The Written Letter

Thank you notes
Formal Letters
Informal Letters

Module 22: Dressing for Success

The meaning of Colors
Interpreting Common Dress Codes
Deciding what to Wear

Module 23: International Etiquette

General Rules
Important Points
Preparation Tips
Module 24: Wrapping Up