Business Communication Training

Business Communication Training

Overview

Business communication skills, including the communication process, writing for business, giving briefings and making presentations, effective meetings for managers, influencing others and an in-depth focus on negotiation skills.

Target Audience

Practising or aspiring first line managers who wish to develop leadership and management skills.

Course Outline
Section 1: Understanding the elements in communication
  • Introduction
  • The basics of good communication
  • Communication theory and skills
  • The need for communication in the organization
  • The communication process
  • The objectives of communication
  • Barriers to communication
  • Overcoming the barriers
  • Nonverbal communication
Section 2: Communicating Effectively
  • Methods of communication
  • The difficulty of language
  • Active listening
  • Nonverbal communication revisited
  • Body language
  • Feedback
Section 3: Conducting Effective Interviews
  • Assessing communication skills
  • Self – assessment of communication skills
Section 4: Prepare Effective Messages
  • Introduction
  • Written communication
  • Making yourself understood
  • Email etiquette
  • Preparing your communication
  • Getting started
  • Getting your thoughts organized

Section 5: Communicating effectively in written messages

  • Problem with grammar
  • The business letter
  • The memo
  • Some last thoughts about the text
  • The formal report
  • Using statistic and visual materials
Section 6: Conducting Effective Team Briefings
  • Briefing the team
  • Benefits and features of team briefing
  • Team briefing feedback
  • Delivering the brief
Section 7: Preparing Effective Briefings
  • Presenting Information in a briefing
  • Brainstorming
  • The Spider diagram
  • Traits of a good presenter
  • Notes
  • Visual Aids
  • Checking the team’s understanding
Section 8: Delivering Effective Presentations
  • Presentation skills
  • Presenting your material
  • Building your confidence
  • Your notes
  • Visual Aids
  • Dealing with questions
  • An action plan
  • Graphical representation of data
  • Types of data
  • Types of charts
Section 9: Planning Productive Meetings
  • Meetings
  • Planning for meetings
  • When to hold the meeting
  • The agenda
  • The people to invite
  • The location
  • Who will take the chair?
  • Preparing to attend many more meetings
Section 10- Effective Charge of meetings
  • The skills of chairing a meeting
  • Keeping records of meetings
  • Self-test for chairing skills
  • Difficult people
  • Getting the best out of the group
  • How to chair a meeting in more details
Section 11: Using Social Skills and Networking to get results
  • Networking
  • Successful Networking
  • Social Skills
  • Developing Social Skills
  • Empathy
Section 12: Dealing with people and being assertive
  • Dealing with conflict
  • Assertiveness
  • How to be assertive
  • Conflict strategies: what are you like?
  • How you act in conflict
  • Using negotiation in conflict
  • Dealing with someone unwilling to negotiate
  • Addressing power imbalances
  • Managing impasse
  • Resolving conflict – guidelines
Section 13: Negotiating to get successful outcomes
  • Styles of negotiation
  • Attitude
  • Game theory
  • Personal qualities for negotiation
  • Difficulties types