Customer Service Personal Hygiene

Duration:

This is one- day training course structured into 10 Modules

Course Objective:

Prepare yourself for a great, interactive and informative day where you will be given a thorough understanding of great customer service, and the skills and proven techniques to really excel in what you do.

Module 1: Introduction and Course Overview

• Topics covered
• Learning Objectives

About the Course

Module 2: The Importance of Customer Service

• Learning outcomes:
• Understand what Customer Service is and why it's important to your role within your organization
• Topics covered:
• What is Customer Service?
• Who Are Your Customers?
• Customer Needs versus Wants
• What's In It For Me? (WIIFM)

Module 3: Understanding Customer Expectations

• Learning outcomes:
• Learn how customer expectations are changing in the modern world, and how best to meet them
• Topics covered:
• Do Not Go Too Far!
• Types of Expectations
• Meeting Expectations
• The Value of Exceeding Expectations
• How Do You Exceed Expectations?

Module 4: Solving Customer Problems

• Learning outcomes:
• See how to solve the very different problems associated with questions, complaints and conflict
• Topics covered:
• Handling Complaints
• Resolving Conflict
• Answering Questions
• Questions, Complaints and Conflict
• The 5 Stages of Solving Customer Problems

Module 5: Turning Customers Around

• Learning outcomes:
• Understand how to respond professionally and appropriately to a range difficult situations
• Topics covered:
• Dealing with Angry Customers
• Dealing with Difficult Customers
• Dealing with Unprofitable Customers
• Dealing with Customer Feedback
• Turning a Problem Into a Solution

Module 6: Communication Skills for Great Customer Service

• Learning outcomes:
• Be aware of the importance of communication and learn how to communicate with your customers in a more positive way
• Topics covered:
• Listening Quiz
• About Communication
• Questioning Skills
• Active Listening

Module 7: Personal Skills for Great Customer Service

• Learn how you can be more positive in your role by acquiring and developing personal skills
• Topics covered:
• The Likeability Factor: How Can You Be More Likeable?
• Managing Stress
• Time Management
• Assertiveness
• Positive Mental Attitude

MODULE 8: The Structure of Customer Service Excellence

• Learning outcomes:
• Learn about the six pillars of great customer service, moments of truth and setting effective personal goals
• Topics covered:
• The Six Pillars of Customer Service Excellence
• Moments of Truth and Delivering Excellence
• Adopting Personal Service Standards

Module 9: Personal Hygiene

• Learning outcomes:
• Understand the system of sanitary principles to preserve the health
• Topics covered:
• Understand Hygiene, Personal Hygiene, and Communicable Disease
• Importance of Personal Hygiene
• Wearing Clean Clothes
• Hand Sanitizer Stations
• Why wear hairnets?
• Use of Gloves
• Employee Responsibilities
• Workplace Habits
• Use of Lunchroom
• Allergens
• Courses:
• Language Training
• Exam Test Preperation
• Management Courses
• Soft Skills
• Medical Training Courses
• IT Courses
• Banking & Finance Courses
• Free Consultation
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• Customer Service Personal Hygiene