Customer Service Personal Hygiene

Customer Service Personal Hygiene

Duration:

This is one- day training course structured into 10 Modules

Course Objective:

Prepare yourself for a great, interactive and informative day where you will be given a thorough understanding of great customer service, and the skills and proven techniques to really excel in what you do.

Module 1: Introduction and Course Overview
  • Topics covered
  • Learning Objectives
About the Course
Module 2: The Importance of Customer Service
  • Learning outcomes:
  • Understand what Customer Service is and why it's important to your role within your organization
  • Topics covered:
  • What is Customer Service?
  • Who Are Your Customers?
  • Customer Needs versus Wants
  • What's In It For Me? (WIIFM)
Module 3: Understanding Customer Expectations
  • Learning outcomes:
  • Learn how customer expectations are changing in the modern world, and how best to meet them
  • Topics covered:
  • Do Not Go Too Far!
  • Types of Expectations
  • Meeting Expectations
  • The Value of Exceeding Expectations
  • How Do You Exceed Expectations?
Module 4: Solving Customer Problems
  • Learning outcomes:
  • See how to solve the very different problems associated with questions, complaints and conflict
  • Topics covered:
  • Handling Complaints
  • Resolving Conflict
  • Answering Questions
  • Questions, Complaints and Conflict
  • The 5 Stages of Solving Customer Problems
Module 5: Turning Customers Around
  • Learning outcomes:
  • Understand how to respond professionally and appropriately to a range difficult situations
  • Topics covered:
  • Dealing with Angry Customers
  • Dealing with Difficult Customers
  • Dealing with Unprofitable Customers
  • Dealing with Customer Feedback
  • Turning a Problem Into a Solution
Module 6: Communication Skills for Great Customer Service
  • Learning outcomes:
  • Be aware of the importance of communication and learn how to communicate with your customers in a more positive way
  • Topics covered:
  • Listening Quiz
  • About Communication
  • Questioning Skills
  • Active Listening
Module 7: Personal Skills for Great Customer Service
  • Learn how you can be more positive in your role by acquiring and developing personal skills
  • Topics covered:
  • The Likeability Factor: How Can You Be More Likeable?
  • Managing Stress
  • Time Management
  • Assertiveness
  • Positive Mental Attitude
MODULE 8: The Structure of Customer Service Excellence
  • Learning outcomes:
  • Learn about the six pillars of great customer service, moments of truth and setting effective personal goals
  • Topics covered:
  • The Six Pillars of Customer Service Excellence
  • Moments of Truth and Delivering Excellence
  • Adopting Personal Service Standards
Module 9: Personal Hygiene
  • Learning outcomes:
  • Understand the system of sanitary principles to preserve the health
  • Topics covered:
  • Understand Hygiene, Personal Hygiene, and Communicable Disease
  • Importance of Personal Hygiene
  • Wearing Clean Clothes
  • Hand Sanitizer Stations
  • Why wear hairnets?
  • Use of Gloves
  • Employee Responsibilities
  • Workplace Habits
  • Use of Lunchroom
  • Allergens
  • Courses:
  • Language Training
  • Exam Test Preperation
  • Management Courses
  • Soft Skills
  • Medical Training Courses
  • IT Courses
  • Banking & Finance Courses
  • Free Consultation
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  • Customer Service Personal Hygiene