Customer Service Personal Hygiene
Duration:
This is one- day training course structured into 10 Modules
Course Objective:
Prepare yourself for a great, interactive and informative day where you will be given a thorough understanding of great customer service, and the skills and proven techniques to really excel in what you do.
Module 1: Introduction and Course Overview
- Topics covered
- Learning Objectives
About the Course
Module 2: The Importance of Customer Service
- Learning outcomes:
- Understand what Customer Service is and why it's important to your role within your organization
- Topics covered:
- What is Customer Service?
- Who Are Your Customers?
- Customer Needs versus Wants
- What's In It For Me? (WIIFM)
Module 3: Understanding Customer Expectations
- Learning outcomes:
- Learn how customer expectations are changing in the modern world, and how best to meet them
- Topics covered:
- Do Not Go Too Far!
- Types of Expectations
- Meeting Expectations
- The Value of Exceeding Expectations
- How Do You Exceed Expectations?
Module 4: Solving Customer Problems
- Learning outcomes:
- See how to solve the very different problems associated with questions, complaints and conflict
- Topics covered:
- Handling Complaints
- Resolving Conflict
- Answering Questions
- Questions, Complaints and Conflict
- The 5 Stages of Solving Customer Problems
Module 5: Turning Customers Around
- Learning outcomes:
- Understand how to respond professionally and appropriately to a range difficult situations
- Topics covered:
- Dealing with Angry Customers
- Dealing with Difficult Customers
- Dealing with Unprofitable Customers
- Dealing with Customer Feedback
- Turning a Problem Into a Solution
Module 6: Communication Skills for Great Customer Service
- Learning outcomes:
- Be aware of the importance of communication and learn how to communicate with your customers in a more positive way
- Topics covered:
- Listening Quiz
- About Communication
- Questioning Skills
- Active Listening
Module 7: Personal Skills for Great Customer Service
- Learn how you can be more positive in your role by acquiring and developing personal skills
- Topics covered:
- The Likeability Factor: How Can You Be More Likeable?
- Managing Stress
- Time Management
- Assertiveness
- Positive Mental Attitude
MODULE 8: The Structure of Customer Service Excellence
- Learning outcomes:
- Learn about the six pillars of great customer service, moments of truth and setting effective personal goals
- Topics covered:
- The Six Pillars of Customer Service Excellence
- Moments of Truth and Delivering Excellence
- Adopting Personal Service Standards
Module 9: Personal Hygiene
- Learning outcomes:
- Understand the system of sanitary principles to preserve the health
- Topics covered:
- Understand Hygiene, Personal Hygiene, and Communicable Disease
- Importance of Personal Hygiene
- Wearing Clean Clothes
- Hand Sanitizer Stations
- Why wear hairnets?
- Use of Gloves
- Employee Responsibilities
- Workplace Habits
- Use of Lunchroom
- Allergens
- Courses:
- Language Training
- Exam Test Preperation
- Management Courses
- Soft Skills
- Medical Training Courses
- IT Courses
- Banking & Finance Courses
- Free Consultation
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- Customer Service Personal Hygiene