Interpersonal Skills Training

Interpersonal Skills Training

Course Duration:
  • 3 days
Course Overview:

Develop an ability to adapt their behaviour and approach based on the situation and the response that they get, and they’ll learn how their behaviour affects others when they communicate and how best to overcome barriers to effective communication.

Course Objectives:
  • Describe interpersonal skills and behaviour cycles
  • Apply the concepts of transactional analysis
  • Use language patterns to show positivity
  • Build rapport to help build positive relationships
  • Use the principles of persuasion to influence others
Course Content
  • Module 1: Introduction, Objectives and Expectations
  • Module 2; Attitudes and Behavior
  • Module 3: The Definitions
  • Module 4: Transactional Analysis-an Introduction
  • Module 5: The Ego States
  • Module 6: Types of Transaction
  • Module 7: Languages
  • Module 8: Rapport
  • Module 9: Kipling Questions
  • Module 10: Strokes
  • Module 11: Essential Influencing Skills
  • Module 12: The principles of persuasion
  • Module 13: Summary and Action Plan