Personal Grooming and Business Etiquette Training

Course Duration:

• 3 days

Course Overview:

Learning to present you skillfully, and creating poised image in front of others, and learning the concepts of Business Etiquette, which can be applies in a typical business situations

Course Objective:

• Create a professional image by following an Office Etiquette
• Identify how to handle ethical dilemmas and personal issues in the workplace
• Understand Meeting Protocol
• Business Email Writing
• Telephone Etiquette
• Importance of having an appropriate dress code
• Ways to build a poised image
• Follow proper etiquette at business functions
• Identify formal table settings for business dining

Course Content

Module 1: Office Protocol

• Office etiquette
• Maintaining a professional appearance
• Cubicle and office etiquette
• Practicing cubicle etiquette
• Practicing office etiquette
• Office relationships
• Developing positive relationships with co-workers
• Avoiding rumors and gossip
• Developing relationships with superiors and staff

Module 2: Professional Conduct

• Appropriate use of the Internet
• Accessing the Internet
• Ethical dilemmas
• Handling ethical dilemmas
• Maintaining loyalty and confidentiality
• Personal issues in the workplace
• Handling personal issues in the workplace

Module 3: Meeting Protocol

• Introductions
• Introducing people
• Following etiquette while being introduced
• Conversations
• Making conversation
• Etiquette in meetings
• Understanding meeting protocol
• Conducting yourself properly in meetings

Module 4: Telephone Etiquette

• Telephone courtesy
• Applying telephone courtesy
• Using voice mails and speakerphones

Module 5: Business Email Writing

• E-mail etiquette
• Using subject lines and e-mail signatures
• Composing the body of e-mail messages
• Writing guidelines
• Formatting a business letter
• Writing memos and informal letters

Module 6: Business functions

• Attending business functions
• Identifying types of business functions
• Following etiquette at business functions

Module 7: Dining Etiquette

• Business dining
• Identifying table settings at formal dinners
• Following etiquette for business dining
• Handling utensils and napkins
• Applying basic rules of dining etiquette

Module 8: Traveling for Business

• The courteous traveler
• Being a courteous traveler
• Being courteous on an airplane, on a train, or in a car
• Following the rules of etiquette at hotels
• International travel
• Understanding cultural orientation
• Showing respect to your hosts

Module 9: Dress Code Etiquette

• Importance of Dressing Up appropriately
• Dress for success
• Body Language, Poise, Eye Contact