Personal Grooming and Business Etiquette Training

Personal Grooming and Business Etiquette Training

Course Duration:
  • 3 days
Course Overview:

Learning to present you skillfully, and creating poised image in front of others, and learning the concepts of Business Etiquette, which can be applies in a typical business situations

Course Objective:
  • Create a professional image by following an Office Etiquette
  • Identify how to handle ethical dilemmas and personal issues in the workplace
  • Understand Meeting Protocol
  • Business Email Writing
  • Telephone Etiquette
  • Importance of having an appropriate dress code
  • Ways to build a poised image
  • Follow proper etiquette at business functions
  • Identify formal table settings for business dining
Course Content
Module 1: Office Protocol
  • Office etiquette
  • Maintaining a professional appearance
  • Cubicle and office etiquette
  • Practicing cubicle etiquette
  • Practicing office etiquette
  • Office relationships
  • Developing positive relationships with co-workers
  • Avoiding rumors and gossip
  • Developing relationships with superiors and staff
Module 2: Professional Conduct
  • Appropriate use of the Internet
  • Accessing the Internet
  • Ethical dilemmas
  • Handling ethical dilemmas
  • Maintaining loyalty and confidentiality
  • Personal issues in the workplace
  • Handling personal issues in the workplace
Module 3: Meeting Protocol
  • Introductions
  • Introducing people
  • Following etiquette while being introduced
  • Conversations
  • Making conversation
  • Etiquette in meetings
  • Understanding meeting protocol
  • Conducting yourself properly in meetings
Module 4: Telephone Etiquette
  • Telephone courtesy
  • Applying telephone courtesy
  • Using voice mails and speakerphones
Module 5: Business Email Writing
  • E-mail etiquette
  • Using subject lines and e-mail signatures
  • Composing the body of e-mail messages
  • Writing guidelines
  • Formatting a business letter
  • Writing memos and informal letters
Module 6: Business functions
  • Attending business functions
  • Identifying types of business functions
  • Following etiquette at business functions
Module 7: Dining Etiquette
  • Business dining
  • Identifying table settings at formal dinners
  • Following etiquette for business dining
  • Handling utensils and napkins
  • Applying basic rules of dining etiquette
Module 8: Traveling for Business
  • The courteous traveler
  • Being a courteous traveler
  • Being courteous on an airplane, on a train, or in a car
  • Following the rules of etiquette at hotels
  • International travel
  • Understanding cultural orientation
  • Showing respect to your hosts
Module 9: Dress Code Etiquette
  • Importance of Dressing Up appropriately
  • Dress for success
  • Body Language, Poise, Eye Contact