Personal Grooming and Business Etiquette Training
Course Duration:
Course Overview:
Learning to present you skillfully, and creating poised image in front of others, and learning the concepts of Business Etiquette, which can be applies in a typical business situations
Course Objective:
- Create a professional image by following an Office Etiquette
- Identify how to handle ethical dilemmas and personal issues in the workplace
- Understand Meeting Protocol
- Business Email Writing
- Telephone Etiquette
- Importance of having an appropriate dress code
- Ways to build a poised image
- Follow proper etiquette at business functions
- Identify formal table settings for business dining
Course Content
Module 1: Office Protocol
- Office etiquette
- Maintaining a professional appearance
- Cubicle and office etiquette
- Practicing cubicle etiquette
- Practicing office etiquette
- Office relationships
- Developing positive relationships with co-workers
- Avoiding rumors and gossip
- Developing relationships with superiors and staff
Module 2: Professional Conduct
- Appropriate use of the Internet
- Accessing the Internet
- Ethical dilemmas
- Handling ethical dilemmas
- Maintaining loyalty and confidentiality
- Personal issues in the workplace
- Handling personal issues in the workplace
Module 3: Meeting Protocol
- Introductions
- Introducing people
- Following etiquette while being introduced
- Conversations
- Making conversation
- Etiquette in meetings
- Understanding meeting protocol
- Conducting yourself properly in meetings
Module 4: Telephone Etiquette
- Telephone courtesy
- Applying telephone courtesy
- Using voice mails and speakerphones
Module 5: Business Email Writing
- E-mail etiquette
- Using subject lines and e-mail signatures
- Composing the body of e-mail messages
- Writing guidelines
- Formatting a business letter
- Writing memos and informal letters
Module 6: Business functions
- Attending business functions
- Identifying types of business functions
- Following etiquette at business functions
Module 7: Dining Etiquette
- Business dining
- Identifying table settings at formal dinners
- Following etiquette for business dining
- Handling utensils and napkins
- Applying basic rules of dining etiquette
Module 8: Traveling for Business
- The courteous traveler
- Being a courteous traveler
- Being courteous on an airplane, on a train, or in a car
- Following the rules of etiquette at hotels
- International travel
- Understanding cultural orientation
- Showing respect to your hosts
Module 9: Dress Code Etiquette
- Importance of Dressing Up appropriately
- Dress for success
- Body Language, Poise, Eye Contact